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In an effort to efficiently service CBA accounts located outside of the United States, EMI Christian Music Group Distribution has established an international department to handle all international needs. This department contracts with international distributors in various countries worldwide that service retail as well as media in their respective countries.
The International Department does not directly service retail and media outlets outside of the United States. It should also be noted that our sales to customers in the United States are not for resale outside of the United States. Such sales shall constitute a violation of our policies and EMI CMG may, in the exercise of its sole discretion, stop selling some or all products to you or impose such other penalties as it deems appropriate. We will not sign NAFTA forms that are sent to us. Contact our International Department for legitimate international distribution requests at 615-371-6800 or fax to 615-371-6555.
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Order Procedures for International Distributors
Orders will be accepted by e-mail only to your EMI CMG International Account Representative. No faxed orders will be processed. All orders must use the EMI CMG International Order Form provided by your International Account Representative. This order from must be completed with the following information:
- Account number
- Purchase order number
- Shipping address and method of shipment
- Complete UPC codes, titles and quantities
- A working fax number if a copy of the finished invoic is required
It is the goal of the International Department to process all orders within 24 hours of receiving your order. To ensure that your orders are processed within this time frame, please confirm that your account is in good standing with our credit department. Orders placed for an account with an overdue balance may be significantly delayed or cancelled. Please allow three business days for your order to be filled by our warehouse. Our warehouse packs CDs in boxes of 30. By ordering your product in box lots (multiples of 30), you can help ensure that your order is filled quickly and accurately.
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Finished Invoices
Backordered items will be indicated on invoices. However, there will be no notification on your invoices for out of print and restricted titles. Finished invoices and customs paperwork is attached in a plastic sleeve to the outside of one of the boxes in your shipment. Our warehouse will fax a copy of the invoice to the fax number provided with your order. Once your completed order leaves our warehouse, EMI CMG Distribution is no longer responsible for this shipment.
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Print Copies of Invoices
You can access all of your invoices by logging in at the top of the screen and then selecting "My Account" and then "Invoice Copies". There you can print copies and access your invoice history.
If you do not see that option, you will need to complete a Partner Plus User Agreement to elevate your level to access this section of our website. Click here for the form and once completed, please fax it to 615-371-6555.
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Product Restrictions
While the majority of the product listed in this catalogue is available worldwide, there are some label and individual title exceptions and restrictions. Please refer to the "Restricted Titles" listing that can be provided to you by your International Account Representative.
Click below for our restricted product list.
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Restricted Product and Labels.pdf
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Contact Information
If you have any questions regarding international product sales, please contact EMI Christian Music Group Distribution at 615-371-4200 and ask for the International Department, or fax inquiries to 615-371-6555.
To contact one of our distributors in your region, click here for a full listing and contact information.
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Intl Pricing 26-02-2010.xls
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